In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 2 working days, and delivery should not take longer than 4-5 working days.

Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Shipping is free to any place in Metropolitan France, Belgium and Luxembourg. For Corsica and other islands, there may be an additional delivery charge. Please contact customer service for more information.

Your furniture will be delivered free of charge to the curb or as close to your door as the lorry can get, but will not be carried into your home.

The delivery of your order is carried out by a carefully selected logistics service provider. We strive to make the delivery of your order as easy and convenient as possible. Small items will be delivered by a parcel delivery service. Deliveries via parcel carriers will always be made as soon as possible and without prior contact.

Large items will be delivered by a partner carrier. Shipping is free to any place in the Metropolitan France, Belgium and Luxembourg (excluding Corsica and other islands).

Your furniture will be delivered to the curb or as close to your door as the lorry can get, but will not be carried into your home. If you would like your furniture to be delivered into your home or garden, this can be arranged for a small surcharge. The amount of this supplement depends on the weight of the furniture, it is therefore calculated separately for each item. To know the exact amount, please consult the page of the product that interests you. To take advantage of the home delivery option, do not forget to select it in the purchase process or contact customer service:(FR) +33 1 87 39 86 15 or by e-mail : [email protected]. / (BE) + 32 28 08 56 14 or by e-mail : [email protected] / (LU) +352 27 86 86 47 or by e-mail : [email protected]. This option cannot be added after the product has been already dispatched.

This option is available with the "Home delivery" option. However, it is preferable that you keep the boxes so that you can return the goods to us in their original packaging in the event of any damage or defect. If, however, you want to take advantage of this option, do not forget to select the appropriate box when placing your order online.

The home delivery + assembly service is available at an additional cost. We also offer the following services: home delivery + removal of old furniture and home delivery + assembly + removal of old furniture. To know the exact charges for these additional options, please visit the product page that interests you.

If you need help assembling your new furniture, you can use NeedHelp website to book a specialist.

Head to the official NeedHelp website and create a help request. After that, you'll receive offers from your region and close areas within 24 hours from people ready to assemble your furniture.

All booking and arranging payments have to be done by the customer, as the NeedHelp website isn't affiliated with Beliani.

As we have outsourced the delivery of our furniture to an external company, it is unfortunately not possible for customers to collect their own furniture order.

Yes, if the product is in stock you can choose delivery within 4 working days.

Our shop is currently present in 17 countries. We're able to offer our furniture in France, Switzerland, Belgium and Luxembourg and many others. If you would like to have your products delivered to a specific country please make a purchase on that local website.

To see all the countries we deliver to, please go to: https://beliani.info/templates/beliani_pictures/pic2-fr.jpg

When placing an order you are able to select a later dispatch time. It means that you will not get your product before the specified date. Our carrier will call you before the delivery to schedule the appointment, however we are not able to book a specific date and time window.

Depending on availability your order may be split into several shipments. Depending on the products' weights and dimensions, individual items may also be delivered by separate shipping companies.

Please check the "Dispatch Information" email to make sure that all items have been sent at the same time.

If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email.

Vous avez 4 options pour faire des achats chez Beliani, sur notre boutique en ligne, par e-mail ou par téléphone et chat

You have 4 options you can use to shop at Beliani, online, email or phone, Facebook chat

To buy online, go to beliani.fr

Add all your selected products to the basket. To see the selected products, click on the basket option visible in the popup or on the upper right corner of the page. To finalize your purchase, go to the checkout.

Sign in, with the following options:

• To an existing account
• Sign in with Google
• Sign in with Facebook
• Sign in with PayPal

If you are a new user, you can create an account or buy as a Guest.

You will then be asked to provide your billing and shipping address. We will also need to get your phone number so our Customer Service or carriers can contact you if needed.

In the next step, you need to specify the payment (to learn more about available options, click here) methods and services (to learn more about available options, click here)

Please confirm that you agree to our Terms & Conditions and specify if you would like to receive our special offers to your inbox. You can then place your order.

Another option is to place your order by phone at +33 (0)1 87 39 86 15. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in "My Orders" section.

There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your Billing and shipping address.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been made, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 2 working days, delivery should not take longer than 3-5 working days.

Some of our products have to be sources from our European warehouses, in such cases the dispatch should take 4 more days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

If you wish to change your order before it is shipped, please go here and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification e-mail confirming the change.

However, once an item has been shipped, we are not able to process the change. You need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we can confirm the pickup refusal in the tracking information.

If your order has not yet been prepared for shipment, you can cancel it at: https://www.beliani.fr/person_orders/ It can be also done from the customer's profile level ("My order" tab). This page is only visible to logged in customers. After selecting your order, you will find the "Cancel Order" option at the bottom of the page. The deletion of the order will be confirmed by e-mail along with information about the date of return of your funds. Unfortunately, once the goods are ready for shipment, we are not able to process the cancellation. In such a case, you need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we are able to confirm the pickup refusal in the tracking information. If you wish to cancel your order by phone or email, please contact our customer service team directly: (FR) +33 1 87 39 86 15 or by email: [email protected] / (BE) + 32 28 08 56 14 or by email: [email protected] / (LU) +352 27 86 86 47 or by email: [email protected]. Our team will make the necessary changes to your order for you.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

You can also find all the information about previous and ongoing orders in your customer interface: https://www.beliani.fr/person_orders

In our shop, under every product, you can see an " Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been made, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 2 working days, delivery should not take longer than 3-5 working days.

Some of our products have to be sources from our European warehouses, in such cases the dispatch should take 4 more days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

You can update your e-mail address, delivery information and password here: https://www.beliani.fr/cabinet or by contacting our Customer service team at: (FR) +33 1 87 39 86 15 or by email: [email protected] / (BE) + 32 28 08 56 14 or by email: [email protected] / (LU) +352 27 86 86 47 or by email: [email protected]

To learn more about our privacy policy, please go here.

You can find our full terms and conditions here

You can choose from several most popular and safest payment options in the market, such as:

• Prepayment (bank transfer or through the post office)
• Credit/Debit card
• BitPay
• PayPal

To learn more about our payment options, please go to: https://www.beliani.fr/content/payment

We're currently working on implementing this service into our offer, however it's not yet available

Add your product(s) to the cart. After you've added your desired product/s to the basket, go to checkout and enter the voucher code at the third step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

Please contact our customer service team directly: (FR) +33 1 87 39 86 15 [email protected] / (BE) +32 28 08 56 14 or by email:[email protected] / (LU) +352 27 86 86 47 or by email: [email protected]

Our team will make the required changes to your order for you. To speed up the process, please prepare/provide your order number.

If your payment does not go through, please make sure that:

• there is no technical issue with the payment provider you're trying to use
• you have sufficient funds to make the purchase
• your personal details (name, billing address, country) match the details on your card
• you've entered the correct CVC code
• your card has not expired
• ou're not using an anonymous proxy to access the internet

If the payment can not be made, you should contact your bank or payment provider for more information about why your payment was rejected

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe" or visit : https://www.beliani.fr/content/newsletter-subscription/. You will have to confirm your subscription by clicking "Confirm" in the email received from us.

Unfortunatelly, we're not able change any elements of the design of our products. However, majority of our products is available in multiple colours and/or fabric versions.

Our standard warranty period is 24 months.

When placing the order, we give you the possibility to get an extended warranty of 36 additional months. This service protects you favourably from unpredictable repair costs. In the case that during the warranty a material or fabrication defect occurs, we repair or replace your product for free.

The warranty does not apply to a standard wear and tear and any damage caused by the incorrect usage of the product.

In order to offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer out products at such attractive prices.

Select the product you like and add it to the card. 5-year warranty period can be selected in the second step of the purchase process. This service protects you favourably from unpredictable repair costs. In the case that during the warranty a material or fabrication defect occurs, we repair or replace your product for free.

The warranty does not apply to a standard wear and tear and any damage cause by the incorrect usage of the product.

Our standard warranty period is 24 months.

If you want to make sure that your product is currently available in stock, please check the "expected dispatch" section placed on each product page. When you place the order, you will also get a dispatch confirmation in the "payment confirmation" email.

We strive to offer the best quality of our products, however, it is not recommended for commercial use.

Return is free up to 14 days from the delivery date, from any place in Metropolitan France. For returns to Belgium and Luxembourg and the island areas, as well as after the expiration of the 14-day period mentioned above, the return costs must be covered by the customer. Please contact customer service for more information.

You can return items up to 365 day, with some exceptions applied.

Up to 14 days from the delivery date, a customer can return ordered items for free (exceptions apply). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs. In these cases, a customer bears transportation costs.

After 14 days, a customer needs to cover the return cost. Refund will be issued in the form of a voucher to be used at beliani.ch within 365 days. Excluded from returns after 14 days are bath tubs, whirlpools and hot tubs. We will accept returns of products that were not used, assembled, nor installed. We will accept returns of products repacked securely in the original packaging.

Please contact our customer support: (FR) +33 1 87 39 86 15 or by email: [email protected] / (BE) +32 28 08 56 14 or by email: [email protected] / (LU) +352 27 86 86 47 or by email: [email protected].

To speed up the process, please prepare/provide your order number.

Please provide the article numbers (printed on each carton) of the cartons you have received. It is best if you provide the pictures of the received items and cartons. Please also keep the original cartons until the case is solved.

If upon delivery of the product you realize that the packaging is damaged, please indicate on the delivery note "damaged goods", take pictures of the boxes and send us a copy of the delivery note. If the delivered goods are defective, please contact customer service within 24 hours of receiving your merchandise. Here are the contact details according to your country : (FR) +33 1 87 39 86 15 or by email: [email protected] / (BE) +32 28 08 56 14 or by email: [email protected] / (LU) +352 27 86 86 47 or by email: [email protected].

To speed up the process, please prepare/provide your order number.

We also kindly ask you to email us pictures of the damages so that we can analyze and evaluate them. We will then try to resolve the issue as quickly as possible to your satisfaction. Please also keep the original cartons until the case is resolved.

Please contact our customer support: (FR) +33 1 87 39 86 15 or by email: [email protected] / (BE) +32 28 08 56 14 or by email: [email protected] / (LU) +352 27 86 86 47 or by email: [email protected].

To speed up the process, please prepare/provide your order number.

If you have received all cartons, but a piece of the product is missing, please use the product manual (if available) to describe the element you need.

Please provide the article numbers (printed on each carton) of the cartons you have received. It is best if you provide the pictures of the received cartons and the elements you do have. Please also keep the original cartons until the case is resolved.

Please note that depending on the availability your order may be split into several shipments. Please check the "Dispatch Information" email to make sure that all items have been sent.

If all items have been dispatched, you can check the tracking details - tracking number can be found in the "Dispatch Information" email.

If you need more support, please contact our customer support: (FR) +33 1 87 39 86 15 or by email: [email protected] / (BE) +32 28 08 56 14 or by email: [email protected] / (LU) +352 27 86 86 47 or by email: [email protected].

To speed up the process, please prepare/provide your order number.

More details:

If you have received all cartons, but a piece of the product is missing, please use the product manual (if available) to describe the element you need.

If you are missing a full carton, please provide the article numbers (printed on each carton) of the cartons you have received. It is best if you provide the pictures of the received cartons.

Our goal is to make this service as easy and uncomplicated as can be. To make sure that it goes smoothly, please follow these few simple steps:

Please contact our customer service and make sure you are able to provide your order number.

It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers.

More details:

• - wrong item
• - damaged item
• - incomplete item
• - incomplete order

Return is free up to 14 days from the delivery date, from any place in Metropolitan France. In Belgium, Luxembourg and island areas, the return cost has to be covered by the customer. Please contact customer service for more information. Up to 14 days we will offer a free return and issue a full refund in the same method of your original payment. After 14 days, you'll need to cover the return cost. Your refund will be issued in the form of voucher to be used at beliani.fr within 365 days.

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.